We want your movie discovery experience to be seamless. If you encounter any issues, please refer to the resources below.
Frequently Asked Questions (FAQ)
Why is my location not working?
If Movie Bug cannot detect your city, please go to your device's Settings > Privacy > Location Services and ensure that location permissions are enabled for Movie Bug.
Are the showtimes guaranteed?
No. Showtimes are sourced from real-time search data. We highly recommend confirming the session time on the specific cinema’s website before purchasing tickets.
How do I clear my Favorites?
Navigate to your “Favorites” list in the app home screen, select the movie you wish to remove from favourites, and tap the favourites icon (Love Heart).
Can I sync my favorites across devices?
Currently, your favorites are stored locally on your device. We are working on cloud-sync features for a future update!
Report an Issue
Found a bug or have a suggestion? We thrive on user feedback to make Movie Bug better.
Email: support@thedigitalbubble.com (please include your device model and iOS version for faster assistance).
Response Goal: our team strives to respond to all technical inquiries within 48 hours.